The Patients’ Rights and Responsibilities Charter is an informant to all the citizens seeking health services as well as a reminder to patients regarding their responsibilities towards the health care personnel who are providing care to patients.


Patient rights include the right to make decisions regarding health care and the right to accept or refuse treatment. Patient responsibilities include actions on the part of patients that are needed so that healthcare providers can provide appropriate care, make accurate and responsible care decisions, address patients’ needs and maintain a sound and viable health care facility.


The Patients’ Rights and Responsibilities Charter which was developed by the Health Professions Council of Zambia, is intended to raise awareness and promote quality of health care, thus, fostering a competent and professional delivery of health services in both public and private health facilities. In addition, it motivates the community to participate in the management of their health by promoting disease prevention, timely referral of patients and access to individual health related information.